Wesco Recruitment 2026:
Wesco is hiring a Associate Engineer – Support at Bangalore. The complete details about Wesco Recruitment 2026 as follows.
| Job Role | Associate Engineer – Support |
| Qualification | B.E/B.Tech |
| Experience | 1 – 3 Years |
| Job Location | Bangalore |
| Last Date | 31 July 2026 |
Required Qualification :- Bachelor’s Degree – Engineering
Responsibilities:
- Monitor IT infrastructure and applications using monitoring tools to identify and respond to alerts in a timely manner.
- Handle support tickets through ticketing tools, ensuring proper documentation, tracking, and resolution.
- Provide initial troubleshooting for issues related to IT support, audio video, basic networking, and applications.
- Follow SOP-based processes to ensure standardization and compliance with organizational guidelines.
- Ensure all responses and resolutions meet defined Service Level Agreements (SLAs).
- Escalate unresolved or complex issues to the appropriate L2/L3 teams within defined timelines.
- Maintain clear and effective communication with users regarding issue status and resolution.
- Utilize customer-facing and internal documentation such as troubleshooting guides, flowcharts, training materials, and FAQs for efficient problem resolution.
- Troubleshoot flowcharts, training materials and FAQs to ensure consistent customer experience.
- Communicate with engineering, applications engineering, technical services, and quality assurance divisions of any problems, software bugs or emerging customer needs.
- Delivers an exceptional level of customer service providing infrastructure support.
- Accurately prioritizes, categorizes, tracks and logs calls, tickets, incidents, etc. following client or internal tracking protocols.
- Handles support cases, including troubleshooting of audio, video, and ethernet networking problems.
Qualifications:
- Bachelor’s Degree – Engineering
- Minimum 1- 3 years of experience supporting network and AV operations
- Good understanding of IT systems, networking, and applications.
- Network routing & switching
- Ability to apply principles, theories, and concepts, as well as knowledge or related networking/AV disciplines
- Possess a customer-centric mindset
Wesco Recruitment 2026 Application Process:-
Apply In Below Link-
Apply Link:- Click Here To Apply (Apply before the link expires)
NOTE :- Only shortlisted candidates will receive the call letter for further rounds
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