Wipro Hiring Service Desk Analyst:-
Wipro is hiring candidates for the role of Service Desk Analyst for the Bengaluru/Pune, India locations. The complete details about Wipro Hiring Service Desk Analyst are as follows.
Company Name:- Wipro
Job Positions:- Service Desk Analyst
Job Locations:- Bengaluru/Pune, India
Salary Package:- As per Company Standards
Req ID:-
- For Bengaluru: 3058716
- For Pune: 3051987
Required Qualifications & Skills:-
- Process Excellence – Ability to follow the Service Desk standards and norms to produce consistent results, provide effective control and reduction of risk
- Domain Knowledge – Knowledge of process/ domain managed
- Adherence to TAT, SLA as per SoW
- Minimal Escalation
- Customer Experience
- Behavioral Competencies
- Effective Communication
- Detail Oriented
- Change Agility
- Client centricity
- Execution Excellence
- Passion for Results
Roles & Responsibilities:-
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
Wipro Hiring Service Desk Analyst Application Process:-
Apply In Below Link
For Bengaluru: Apply Link:- Click Here To Apply (Apply before the link expires)
For Pune: Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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