Wipro Off Campus Recruitment | Experience: 0-2 years

Wipro Off Campus Recruitment:-

Wipro is hiring candidates for the role of Customer Service Representative for the Gurugram, India location. The complete details about Wipro Off Campus Recruitment are as follows.

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Company Name:- Wipro

Job Position:- Customer Service Representative

Job Location:- Gurugram, India

Salary Package:- As per Company Standards

Job Category:- DOP

Req Id:- 2884471

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Education & Skills:-

• Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
• Full time MBA, BE, and B-tech graduates with minimum 6 months of BPO experience

You bring knowledge & expertise Required Experience:-

• Experience: 0- 2 yrs.
• Excellent communication skills
• Should be flexible to work in rotational shifts
• Proficient in computer usage and Basic knowledge on MS Office
• Defined career roadmap which offers growth opportunities
• Performance based incentive program**
• Investment in talent development and skills enhancement
• Work life balance with 5 day work week
• Collaborative environment with best in class professionals
• Focus on colleague engagement and fun@work
• Depends on Process/Client alignment

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Roles & Responsibilities:-

Wipro is looking for smart professionals with a great attitude to make every single client interaction delightful. Your Impact as a Customer Service Representative

• Customer Service through calls, Chats & emails
• Ensure timely and accurate service delivery at defined productivity levels
• Build client & domain knowledge to be able to deliver a resolution on the first conversation
• Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
• Maintain Internal & Client level delivery quality on calls, chats & email conversations
• Adhere to Customer Service Attendance & Accountability policies
• Execute issue /query resolution and ensure proper documentation & follow-up
• Identify, share and support operational improvements

Wipro Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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