Wipro Recruitment Drive | System Engineer

Wipro Recruitment Drive:-

Wipro is hiring candidates for the role of System Engineer for the Pune, India location. The complete details about Wipro Recruitment Drive are as follows.

Company Name:- Wipro

Job Position:- System Engineer

Job Location:- Pune, India

Salary Package:- As per Company Standards

Job Category:- Tech Hiring

Req ID:- 2980235

Job Description & Responsibilities:-

• Excellent communication skills,
• Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
• Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
• Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN,Security App, etc. over Remote Support
• Answer incoming calls and respond to customers’ emails in a timely manner.
• Manage and resolve customer complaints.
• Identify and escalate issues to supervisors as and when needed.
• Provide product and service information to customers.
• Research required information using available resources and offer Solutions to customers.
• Research, identify, and resolve customer complaints using applicable software.
• Route calls and tickets to appropriate resources and Domains who can best support he user,
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls.
• Create SOPs for new Issues and resolution given.
• Complete call logs and reports.

Wipro Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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