Wipro Recruitment Drive:-
Wipro is hiring candidates for the role of System Engineer for the Pune, India location. The complete details about Wipro Recruitment Drive are as follows.
Company Name:- Wipro
Job Position:- System Engineer
Job Location:- Pune, India
Salary Package:- As per Company Standards
Job Category:- Tech Hiring
Req ID:- 2980235
Job Description & Responsibilities:-
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN,Security App, etc. over Remote Support
- Answer incoming calls and respond to customers’ emails in a timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and offer Solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Wipro Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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