Xactly Off Campus Recruitment:-
Xactly is hiring candidates for the role of Customer Support Analyst for the Bangalore, India location. The complete details about Xactly Off Campus Recruitment are as follows.
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Company Name:- Xactly
Job Position:- Customer Support Analyst
Job Location:- Bangalore, India
Salary Package:- As per Company Standards
Job Department:- Customer Support
Job Level:- Entry Level
Position Type:- Full-Time
𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀
Required Qualifications & Skills:-
- Bachelor’s degree
- Fresher or 1+ years of experience working directly with customers in a Customer Service related role (e.g. Retail)
- Strong analytical and problem solving skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Experience providing application support to business users (e.g., sales operations, sales, finance, HR, payroll, management) a big plus!
- Required to work off standard hours to support global customers and on-call shift rotations
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Required Skill Set:-
- Casework providing application support for all Xactly products
- Understand, replicate, validate, and resolve customer service requests from customers and partners (English speaking)
- Document and track case history, case status and solutions
- Communicate with customers regularly via phone, emails and online support tools about case status and solutions
- Support testing of new product releases and patches
- Submit escalations to the next level of support, operations or Engineering
- Effectively communicate and document design, reliability, and maintenance problems to Engineering, Product Management, Technical Operations or Professional Services via formal escalation process
- Contribute solutions to the Xactly Knowledge Base and other publications
Xactly Off Campus Recruitment Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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