ZoloStays Off Campus Hiring | Associate – Fresher

ZoloStays Off Campus Hiring:-

ZoloStays is hiring candidates for the role of Associate – Customer Delight for the Hyderabad, Telangana, India location. The complete details about ZoloStays Off Campus Hiring are as follows.

Company Name:- ZoloStays

Job Position:- Associate – Customer Delight

Job Location:- Hyderabad, Telangana, India

Salary Package:- As per Company standards

Required Qualifications & Skills:-

• Male candidates only
• Strong written communication skills.
• Excellent math and analytical abilities for data analysis and insights.
• Customer-oriented mindset with a focus on problem-solving.
• Detail-oriented with a commitment to maintaining accurate records.
• Previous experience in non-voice customer support or a similar role is a plus.

Job Description & Responsibilities:-

ZoloStays is seeking a dedicated and detail-oriented Customer Support (Non-Voice) Representative to provide exceptional support to our customers through various non-voice communication channels. This role will primarily focus on working with CRM systems, emails, ticketing, and requires a strong aptitude for math and calculations. Your responsibilities will include addressing service complaints and requests, handling grievances, analyzing customer data, and enhancing overall customer satisfaction.

• CRM Management: Effectively utilize Customer Relationship Management (CRM) systems to access and update customer information, ensuring accurate and efficient service delivery.
• Email and Ticketing Support: Respond to customer inquiries, complaints, and service requests through email and ticketing systems. Provide timely and professional responses to resolve issues and address customer needs.
• Strong Analytical Skills: Utilize data analysis tools to extract valuable insights on grievance response times, trends, and specific customer requirements. Use data to drive continuous improvement in customer support processes.
• Service Complaints and Requests: Handle service complaints and requests by thoroughly understanding customer problems and providing appropriate solutions. Ensure a high level of customer satisfaction through effective communication and issue resolution.
• Grievance Handling: Effectively address customer grievances and escalations, demonstrating empathy and a commitment to resolving their issues promptly.
• Cross-Team Collaboration: Collaborate with relevant teams to ensure all grievances are addressed within service level agreements (SLAs). Actively work with other departments to minimize future occurrences of similar grievances.
• Customer Satisfaction Enhancement: Proactively identify opportunities to enhance the overall customer experience by addressing root causes of grievances and implementing preventive measures.
• Documentation and Reporting: Maintain accurate records of customer grievances, resolutions, and follow-up actions. Generate detailed reports to track and monitor grievance handling performance, highlighting areas for improvement.

ZoloStays Off Campus Hiring Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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