Accenture Off Campus Drive | Experience: 0-1 year

Accenture Off Campus Drive:-

Accenture is hiring candidates for the role of Associate-Query Management for the Hyderabad location. The complete details about Accenture Off Campus Drive are as follows.

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Company Name:- Accenture

Job Position:- Associate-Query Management

Job Location:- Hyderabad

Salary Package:- As per Company Standards

Job NO:- 152435

𝐁𝐞𝐜𝐨𝐦𝐞 𝐚 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐫 𝐈𝐧 𝐓𝐨𝐩 𝐓𝐞𝐜𝐡 𝐂𝐨𝐦𝐩𝐚𝐧𝐢𝐞𝐬 𝐖𝐢𝐭𝐡 𝐀 𝐒𝐚𝐥𝐚𝐫𝐲 𝟓 𝐭𝐨 𝟒𝟎 𝐋𝐏𝐀

Qualifications Required:- Any Graduation

Skill required:- Query Management – Service Desk Non-Voice Support

Years of Experience:- 0-1 years

Job Description:-

• You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s.
• The Query Management team is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issues.
• This role is aligned to our Service Desk Non-Voice Support team which is responsible for recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests based on a defined scope of support.
• The team manages unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web, and chat

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Roles and Responsibilities:-

Accenture is looking for individuals who have the following skillset: Adaptable and flexible

• In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your team and your direct supervisor
• You will be given detailed instructions on all tasks that need to be carried out, and the decisions that you make will impact your work
• You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
• You will be working closely with project members to effectively deliver on the requirements
• You will be an individual contributor as a part of a team with a predetermined focused scope of work.

Accenture Off Campus Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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