Accenture Off campus Hiring:-
Accenture hiring candidates for the role of SW/Application Tech Support Practitioner(Service Desk Management) ,for BENGALURUΒ location . The complete details about Accenture Off campus Hiring as follows.
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Company Name :- Accenture
Job Position :-SW/Application Tech Support Practitioner(Service Desk Management)
Work Location:- Bengaluru, Karnataka, India
SalaryΒ :- Salary as per company standards
Educational Qualification :-Β Educational Requirements Mandatory required:- Bachelor degree or 3 year diploma Good to Have
- Must Have Skills :Service Desk Management
- Good To Have Skills :Infrastructure Service Management
Technical Experience :-Β Minimum Skill Requirement Must Have: Incident management and usage of ITSM Excellent communication skills, with neutral accent Excellent written communication skills with email etiquettes Good problem solving and analytical skills Excellent customer service skills Ability to remain calm and courteous in periods of stress, and while facing an irate customer and managing back to back calls when required
Professional Attributes :Β Support Type / Hours 1 Predominantly Voice Interaction support and also through email, chat remote support 2 24×7 Support, shifts based on roster This means role requires working in US / Night shifts and weekends and on national holidays 3 10 hours shift with 1 hour break split into 2 short break
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Role Description :-Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Key Responsibilities :Β Standard JD format: Role: Service Desk Agent Level G Skill: Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat remote support Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process
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Accenture Off campus HiringΒ Application Process:-
Kindly fill the application form via below link
Apply Link :-Β Click Here To Apply(apply before the link expires)
Note :β Only shortlisted candidates will receive the call letter for further rounds
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