Accenture Recruitment 2020

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Accenture Recruitment :-

Accenture hiring any graduates for the role of Customer service Associate (Non-Technical) in Bengaluru location.

The complete details about Accenture Recruitment 2020 as follows.

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Company Name :-  Accenture

Company Website :- www.accenture.com

Job Position :-  Customer service Associate (Non-Technical)

Location:- Bengaluru

Experience :- 0-1 years

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Qualification :-Any Graduation

Job Summary:-

  • You will be aligned with our Customer Support vertical and help us in managing customer escalations and complaints of the dissatisfied customers.
  • You will be giving best resolutions and closing the fault and complaints with customers permission.
  • You will be working as a part of Query Management (Non-Technical) team which is accountable for the Inbound /Outbound calls and e-mail/chat support with regard to products.
  • You will be responsible for Customer service (Non-Technical) where in you will be managing incoming calls / chats /emails and customer service inquiries.
  • Handling calls/ chats/ emails and fulfilling the customer’s requirements.
  • Build sustainable relationships and trust with customer through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools. Manage large amounts of incoming calls / chats /emails.

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Roles and Responsibilities:-

  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
  • Interaction is within own team and direct supervisor.
  • Detailed instructions on all tasks will be provided at this role with close supervision. Decisions made impact own work and are closely supervised.
  • Individual contributor as a part of a team with a predetermined, narrow scope of work.

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