American Express Off-Campus Hiring 2020

American Express Off-Campus Hiring 2020:-

American Express hiring candidates for the role of Customer Service Associate, for the Gurgaon, India location. The complete details about American Express Off-Campus Hiring 2020 as follows.

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Company Name:– American Express

Job Position :– Customer Service Associate

Job Location :– Gurgaon, India

Salary :- As per the Company Standards

Job Posted Date :- Dec 4, 2020, 1:03:36 AM

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Minimum Qualifications

Critical Factors to Success:-

• Ability to Take Quick Decisions and Respond to Customer Inquiries.
• Deliver extraordinary customer care by responding to questions concerning

  Past Experience:-

• Minimum 1 Year experience in International Voice Process,

Academic Background:-

• Preferably Graduate in any stream

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 Skills/Capabilities across Functional, Technical, Knowledge of Platforms & Behavioral areas:-

• Strong problem-solving
• Excellent written and verbal communication
• Basic Knowledge of MS Office

Job Description:–

 Function Description:-

• American Express is on a journey to provide the world’s best customer experience every day.
• The Dispute and Fraud Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service.
• This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.
  

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Purpose of the Role:-To Solve Amex CM queries efficiently and provide the world’s best customer experience every day.

Responsibilities:-

• Provide Superior Customer Experience on Calls to Consumer Card Members.
• Resolve all Customer Queries and Follow Established Procedures as Appropriate.
• Provide alternatives and apply Superior Service No, Call Handling Skills
• To Ensure Best Possible Solutions and FCR to Card Members.
• Deliver to the Customer, Employees, and Shareholder Metrics as per Goals.
• Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands
• To Meet Their Needs and Ensure Quality Service is given at all times.
• Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries.

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• Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast-paced, structured customer care environment
• Grow and nurture customer relationships on every interaction that results in measurable customer value
• Document necessary account information and offer custom solutions that benefit the customer
• Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency, and quality.

American Express Off-Campus Hiring 2020 Application Process:-

apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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