American Express Off campus Hiring


American Express Off campus Hiring:-

American Express hiring candidates for the role of Collections Specialist (Voice),for Gurgaon, India location . The complete details about American Express Off campus Hiring as follows.

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Company Name:– American Express

Job Position :– Customer Care Professional (Voice)

Job Location :– Gurgaon, India

Salary :- As per the Industry Standards

Job Posted Date :- Aug 4, 2020, 3:40:25 AM

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Minimum Qualifications:-

1. Critical Factors to Success:

  • Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
  • Ability to have a good conversation with Customers to drive performance on effective Collections & Customer Service

2. Past Experience: 

  • 1-4 Years’ experience in Collections & Customer Servicing.
  • Experience in 24×7 work setup is required 

3. Academic Background: 

  • Graduate or Post-Graduate from a recognized University can apply.

4. Functional Skills/Capabilities: 

  • Proven analytical and problem-solving skills with a strong attention to detail.
  • Ability to evaluate card members financial and account data to make sound business decision

5.Technical Skills/Capabilities: 

  • Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment.
  • Ability to analyze and interpret data in a systematic meaningful manner

6.Knowledge of Platforms: 

  • Candidates with prior experience on platforms such as Triumph / Legacy screens would be preferred

7. Behavioral Skills/Capabilities

  • Strong interpersonal, communication and listening skills. Excellent negotiation skills.
  • Demonstrated consultative experience, ability to influence, resourceful.
  • Quick thinking ability to look for solutions for card members is a plus.

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Job Description :-

1.Function Description: 

  • Analyze risk on customer accounts, making sound decisions to ensure recovery while maintaining high customer satisfaction levels via Customer Experience scores.

2.Purpose of the Role: 

  • Ensure maximum recovery on CM accounts through inbound/ outbound telephone contact. 


  • Meet metrics on VoCM, Quality, Contact Rate and Collection.
  • Ensure maximum recovery on accounts through inbound/ outbound telephone contact in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.

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American Express Off campus Hiring Application Process :-

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