American Express Recruitment Drive 2021:-
American Express hiring candidates for the role of TCPS Analyst I for the Gurgaon location. The complete details about American Express Recruitment Drive 2021 as follows.
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Company Name :- American Express
Job Position:- TCPS Analyst I
Job Location:- Gurgaon, India
Salary:- As per Company Standards
Schedule (Full-Time/Part-Time):- Full-time
Date Posted:- February 15th, 2021, 9:34:21 AM
- Graduate with 0 – 3 years of Prior Experience.
- Ability to work in a deadline-driven environment and maintain strong attention to detail.
- Shift Hours – 24X7
Job Description & Responsibilities:-
This is a blended profile which requires:
- Managing inbound customer and seller calls and faxes for all prepaid products like Gift Card and Traveller cheques.
- Handle Claims for lost/Stolen and Unable to Cash Traveller Cheques.
- Handle Escheatment calls and faxes.
- Process Refund Requests, Overspend, and Excessive Balance cases
- The candidate should be able to multi-task and prioritize work to ensure the balance is met between regulation, policy, and customer service experience.
- Respond to customer escalation and conduct a root cause analysis of the escalation
- Leverage expertise in analyzing risk-related data, identifying fraud connections
- Manage change effectively to meet / exceed performance targets
NOTE:- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
American Express Recruitment Drive 2021 Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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