Aptean Off Campus Hiring:-
Aptean is hiring candidates for the role of Customer Support Analyst for the Bangalore, Karnataka, India location. The complete details about Aptean Off Campus Hiring are as follows.
Company Name:- Aptean
Job Position:- Customer Support Analyst
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Note:- This position will require working in US & UK shifts (24/7).
Educational Qualification & Eligibility Criteria:-
- Excellent analytical and investigative skills in terms of approaching a problem.
- Should be able to explain technical procedures clearly to the customers.
- Excellent communication and interpersonal skills. Should be able to drive customer connections along with R&D folks independently.
- Mandatory Technical skills include – Writing TSQL queries, debugging SQL stored procedures, reading and understanding SQL profiler, familiarity with visual studio, good understanding of windows operating system and IIS (Internet Information Server).
- Good logical skills, basic programming knowledge is an added advantage.
- Should have excellent verbal and written communication skills, including active listening, asking appropriate questions, clarifying the issues and expressing oneself clearly.
- Strong ability to work on multiple issues in a fast-paced environment and should prioritize work accordingly to business processes.
- Meets established targets for customer satisfaction and other support KPIs, promote Knowledge Centered Support (KCS) methodology.
- Document customer problem information, recommendations, and resolution in a clear and concise manner-using incident tracking system.
- Proficient with Microsoft Office Suite (Excel, Outlook, Word).
- Familiarity with Cloud technology basics is an added advantage.
- Should possess high adaptability and be able to work under pressure and remain flexible to changing schedules and demands.
Roles and Responsibilities:-
- Customer Success Analyst is responsible for responding to and resolving customer problems via calls, emails and remote access for Aptean products.
- The support focuses on in-depth problem analysis of Aptean products and their integration into enterprise-wide mixed environments.
- Isolate and provide resolution to customer issues or qualify them for further assistance from R&D or other functions.
- Responsible for problem tracking, diagnosis, replication, troubleshooting and resolution. • Should be able to work independently, showing empathy and sense of urgency to escalate customer issues and collaborate to provide timely resolution.
- Should adhere to department performance goals and production standards.
Aptean Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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