British Council Off Campus Hiring | Graduate Trainee

British Council Off Campus Hiring:-

British Council is hiring candidates for the role of Graduate Trainee for the Noida, Uttar Pradesh, India locations. The complete details about British Council Off Campus Hiring are as follows.

Company Name:- British Council

Job Position:- Graduate Trainee

Job Location:- Noida, Uttar Pradesh, India

Salary Package:- As per Company Standards

Job Posted Date:- 27th April 2023

Required Qualifications & Skills:-

  • BTech/BSc Graduate
  • Role specific knowledge and experience
    • Basic Understanding Service Desk Operations,
    • Proficient in relevant computer applications( MS Office)
    • Knowledge of customer service principles and practices
    • Basic Understanding Service Desk Operations
    • Enthusiastic and keen to learn
    • Knowledge of customer service principles and practices
    • Good people and interpersonal skills
    • Good communication skills

Accountabilities, responsibilities, and main duties-

  • Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone
  • Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
  • Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
  • Navigate meticulously to research on required information using available resources/applications.
  • Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
  • Responsible for handling critical incidents.
  • Ensure adherence to individual/ team’s KPIs.
  • Update required tools (CRM etc.) to record every customer interaction promptly.

Information Security:

  • Ensure and aware of the information security policies and comply with them
  • Ensures that the team complies to ISO 27001 and IGA related requirements
  • Send account opening requests effectively
  • Disable accounts immediately for leavers and Absconders /on long leaves
  • Provide security awareness and education to team
  • Manage Records to ensure compliance to Freedom of information act
  • Ensure incidents assigned to their Service Line are closed within SLAs

British Council Off Campus Hiring Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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