BT Recruitment 2020 |Campus Trainee

BT Recruitment 2020:-

BT hiring candidates for the role of Campus Trainee ,for Gurugram location . The complete details about BT Recruitment 2020 as follows.

Register For B.E/B.Tech off campus Drives

Company Name :– BT Group

Company Website :– www.btplc.com

Job Position:-   Campus Trainee 

Job Location:-  Gurugram

Salary :– Competitive

Last Date To Apply :-  Aug 6, 2020, 4:29:00 AM

Not Getting Interview Calls with Your Current Resume ? Create An Error Free Excellent Resume And Get Hired Quickly.

Essential Skills:–

• Excellent English verbal and written language skills along with good typing (minimum 40 speed) and multi-tasking skills
• Be flexible to work in rotational shifts
• Good questioning and listening skills
• Good empathy and customer ownership skills
• Good cross-cultural awareness to be able to effectively communicate with UK customers
• Good objection handling/diffusing/complaint handling skills
• Good customer interaction skills with the ability to recognise the customers’ needs
• Good self-management (Attendance/Break Management/Adherence/AHT/Wrap)
• PC literate with good system navigation skills
• Good Data input skills
• Good Problem solving
• Good MS Office (Excel, Word, Outlook) skills

Build an excellent resume &Get hired quickly

About This role:-

• To resolve the queries / concerns being raised by the customer promptly and accurately in line with the agreed SLAs.
• The work will be allocated in the queue in the form of Chat or back office wherein an individual will be responsible to resolve the concerns / queries raised or have to provide accurate information to the customer.
• This involves working on chat & back office (inbound and outbound) queues basis the alignment. Need to understand the customer query / concern and take appropriate action accordingly.
• This can involve a certain amount of investigative work, checking for process via different tools.
• Working as part of a team to consistently deliver good customer experience / satisfaction and operational targets including quality measures.

Top MNcs …Hiring Freshers &Experienced – Click Here To Upload Your Resume

Responsibilities:–

• To take chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.
• To ensure prompt and accurate information being provided with appropriate resolution
• To achieve operational targets as defined by for the process
• To maintain queue levels to agreed SLA targets levels
• To achieve and maintain a good knowledge/capability of BT systems.
• When dealing with customers aspire to deliver an excellent customer experience via. Chats or back office.
• To highlight to queue owners, line management and offline support teams any issues in the queues that may affect customer satisfaction and share best practice within the team and across Digital Care teams
• To complete/participate in ad-hoc projects to drive efficiencies and improvements in the process
• To fully support and take guidance from the manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team.
• Share best practice within the team and across the Digital Care Community
• Adhere to relevant shift patterns and break schedules
• Take responsibility for personal development and drive own performance

Do you know, your Resume/CV is the first thing which decides whether you are getting Interview call or not from the recruiter ……………Build Your Resume/CV in a professional way

BT Recruitment 2020 Application Process :-

Apply In below link

Apply Link :- Click Here To Apply(apply before the link expires)

2 Best Solutions To Get Interview Calls From Recruiters | Know Immediately

Join Facebook group For more updates

Top Companies Hiring B.E/B.Tech Freshers and Experienced – Register For Free

Click Here To Download The Most Tricky Interview Questions With Detailed Answers and Previous Years Question Papers Of Infosys, Wipro,Cognizant(CTS), TCS ,AMCAT,eLitmus With Detailed Solutions For Everyquestion

Also apply other off campus jobs