CGI Recruitment Drive 2020 |Apply Online

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CGI Recruitment Drive 2020:-

CGI hiring for the role of Associate Systems Engineer – Service Desk ,for Chennai, Tamil Nadu, India location. The complete details about CGI Recruitment Drive 2020 as follows.

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Company Name:-  CGI

Company Website:-  www.cgi.com

Job Position:- Associate Systems Engineer – Service Desk

Job Location:- Chennai, Tamil Nadu, India

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Required qualifications to be successful in this role:–

• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
• Knowledge of customer service principles and practices, ITIL and ITSM
• Knowledge of IT applications, systems and networks
• Experience in handling technical support for an international organization
• Problem analysis and solving
• Learning, adaptability and attention to detail
• Ability to type
• Tolerance to stress, performance driven and continuously improving

Skills:–

• Telephony

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Job Position Description:–

The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.

Duties and Responsibilities:–

• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.
• Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards

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CGI Recruitment  Drive 2020 Application Process:-

Apply In below given link

Apply Link :- Click Here To Apply (apply before the link expires)

shortlisted candidates will receive the call letter for further rounds

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