CGI Recruitment Drive 2020:-
CGI hiring for the role of Associate Systems Engineer – Service Desk ,for Chennai, Tamil Nadu, India location. The complete details about CGI Recruitment Drive 2020 as follows.
Company Name:- CGI
Job Position:- Associate Systems Engineer – Service Desk
Job Location:- Chennai, Tamil Nadu, India
Required qualifications to be successful in this role:–
• Excellent speaking and writing skills in English with a neutral accent, correct grammar and syntax
• Knowledge of customer service principles and practices, ITIL and ITSM
• Knowledge of IT applications, systems and networks
• Experience in handling technical support for an international organization
• Problem analysis and solving
• Learning, adaptability and attention to detail
• Ability to type
• Tolerance to stress, performance driven and continuously improving
Job Position Description:–
The Level 1 Service Desk technician provides user support and customer service on Company-supported computer applications and platforms. The primary purpose is to diagnose, prioritize, troubleshoot and resolve incidents and service requests reported by the Client via telephone, online chat, email or a Web portal.
Duties and Responsibilities:–
• Respond to requests for technical assistance by following prescribed procedures.
• Research reported incidents using available information sources and tools. Diagnose, triage and resolve hardware, software and network-related incidents
• Log all contacts and document all the activities and results accurately and completely within the incident management tool.
• Assign unresolved tickets to the appropriate support team.
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets.
• Identify and escalate tickets requiring urgent attention and action.
• Stay current with system information, changes and updates.
• Adhere to work schedules, attendance and leave policies.
• Comply with CGI and Client’s IS/IT policies, code of conduct and quality standards
CGI Recruitment Drive 2020 Application Process:-
Apply In below given link
Apply Link :- Click Here To Apply (apply before the link expires)
shortlisted candidates will receive the call letter for further rounds
Join Our Telegram Channel(5100+ members) For Daily Job Updates– Click Here
Join Whats Up Group :- Click Here
Top Companies Hiring B.E/B.Tech Freshers and Experienced – Register For Free
Also apply other off campus jobs
|Off campus Jobs||Apply Link|
|Tata Motors||click here|
|Adweb Solutions||click here|
|Cadence Design Systems||click here|
Earn From Home Opportunities :-
The easiest way to ask and answer questions and get rewarded for sharing your opinions – Sign Up Link :- Click Here To Sign Up For Free