Concentrix Off Campus Hiring:-

Concentrix is hiring candidates for the role of Customer Service Agent – Non-Voice for the Gurugram, Haryana, India locations. The complete details about Concentrix Off Campus Hiring are as follows.

Company Name:- Concentrix (Webhelp)

Job Position:- Customer Service Agent – Non-Voice

Job Location:- Gurugram, Haryana, India

Salary Package:- As per Company Standards

Required Qualifications & Skills:-

  • Minimum high school level education
  • 1 year’s experience in an international BPO (Advantageous)
  • Both freshers and experience agents are welcome to apply
  • Web chat experience in a contact centre environment (Advantageous)
  • Experience working for international BPO (Advantageous)
  • High proficiency in the English language with excellent business writing skills
  • Demonstrable computer literacy, MS Office skills, understanding of relevant software and advanced internet functions

Job Description & Responsibilities:-

  • Seamlessly multi-tasking, accessing and switching between tools during a chat conversation to ensure you are able to give the most accurate and complete service possibly
  • Providing an extraordinary customer experience by addressing queries through a web chat channel adhering to scheduled shifts, procedures, metrics, and departmental goals
  • Documenting each customer contact using contact tracking systems and escalating unresolved customer issues with all pertinent information included to appropriate resources
  • Maintaining a positive, constructive attitude in the workplace including presenting challenges in a positive light, offering constructive approaches to overcoming difficulties and treating all individuals with respect
  • Prioritising work, balancing importance from the customer perspective and operational efficiency
  • Following through on commitments, communicating status of work, identifying and requesting assistance with barriers that may interfere with progress
  • Developing and maintaining current knowledge of the campaign
  • Information security needs to be protected and you are responsible for highlighting any issues that you are made aware of by using the correct process
  • Ensuring first contact resolution at all times
  • Endeavouring to achieve and exceed all operational metrics and targets

Concentrix Off Campus Hiring Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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