Genpact Off Campus Drive:-
Genpact is hiring candidates for the role of Management Trainee – Content Moderation – Operations – Team Lead-HIG015226 for the Hyderabad, Telangana, India location. The complete details about Genpact Off Campus Drive are as follows.
Company Name:- Genpact
Job Position:- Management Trainee – Content Moderation – Operations – Team Lead-HIG015226
Job Location:- Hyderabad, Telangana, India
Salary Package:- As per Company Standards
Job Schedule:- Full-Time
Job Posted date:- November 24th, 2023, 10:44:14 AM
Required Qualifications & Skills:-
- Minimum qualifications:
- Any Graduate (PG an added advantage)
- Relevant experience in Team Handling/ people facing role. Proven track record for handling 15 to 20 resources and keeping an engaged workforce
- Proficient in English
- Preferred qualifications
- Effective probing skills and analyzing / understanding skills
- Problem solving skills with customer centric approach
- Must be able to work on a flexible schedule (including weekend shift work)
Job Description and Responsibilities:-
Genpact is looking for someone with a strong work ethic, and the ability to work well both independently and within the context of a larger team-oriented environment.
- Review content and provide resolution based on prescribed guidelines
- Provide resolution to maintain standards of quality
- Recognize trends and patterns and escalate issues timely
- Provide insights to help improve the support to the users
- Maintain a thorough understanding of process and policies
- Provide excellent customer service to our customers
- Monitor team members and able to provide guidance whenever needed
- Manage the flow of day-to-day operations
- Build reports to update the company on the team’s progress
- Rapport building with the internal & external stakeholder
- Deal with any issues that arise during shift promptly and professionally, seeking advice from the duty manager where necessary
- Ensure that the highest possible levels of customer service are always delivered
- Assist the Manager as and when necessary to make the business run effectively and efficiently
- Communicate clear instructions to team members
Genpact Off Campus Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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