Groupon off campus Recruitment Drive 2019

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Groupon off campus Recruitment Drive:-

About Company:-

Groupon has over 250 million subscribers worldwide and our app has been downloaded more than 100 million times.

groupon off campus recruitment

It’s fair to say that Groupon has come a long way since 2008 and is now used, not just for your local area, but for holidays, products, movie tickets and exclusive events.

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Company Name:- GROUPON SHARED SERVICES PVT LTD

Company Website:- www.groupon.com

Job Position:-  Customer Service Representative

Location:- Chennai

Salary Package :-  (2,25,000 – 3,00,000 LPA)

Perks/Benefits:-

  • Shift Allowances – Night shift – 300 per day (21 days) Afternoon Shift Allowances – 200 per day (21 days)
  • Holiday working – Double Pay / Comp Off
  • 5 Lakh Mediclaim coverage for Individual & Direct Dependents (un married can cover their Parents + siblings and Married can cover their Parents or In laws + Spouse and Kids)

Qualification :- Any UG (degree completion) is mandatory

Batch : 2016/2017/2018/2019

Should be ready to work in continuous Night Shifts

Job Description:-

  • The Customer Services team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.
  • Individuals who thrive in our CS team are web savvy, have high degrees of empathy and resourcefulness.
  • We’re looking for extraordinary customer service professionals with good command over English as a business communication language to join our Customer services business office in Bangalore.

These are the must to have basic attributes for the role,

  • Resolve customer issues in a timely and consistent manner
  • Manage time and productivity to meet daily individual & team ticket targets
  • Stay updated with current internal ticketing system & customer portals
  • Back office databases, Groupon redemption procedures and specifics around different types of merchant features Identify and escalate issues appropriately.
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources.

Documents Required on day of Interview:-

  • Photograph
  • Address Proof – Passport / Driving License / Voter ID
  • SSLC / 10th Mark sheet
  • HSC Mark Sheet / +2 Mark sheet / Pre-University
  • Degree Mark sheets (Front & Back)
  • Degree Certificate (Front & Back)
  • Aadhaar & PAN Card

Applicable for Experienced Candidates :

  • Last 3 months pay slips
  • Last revised break up salary structure / Offer letter of current organization or last organizations salary documents
  • Present company payslip (last 3 months)
  • Present company Relieving or Service letter
  • Previous company Relieving Letter

Interview Process :- Group Discussion, Online Versant Test – Minimum threshold – 58 , Operations Round (F2F) and Final HR Discussion (each and every round is an knock off round)

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