Groupon off campus Recruitment Drive:-
Groupon has over 250 million subscribers worldwide and our app has been downloaded more than 100 million times.
It’s fair to say that Groupon has come a long way since 2008 and is now used, not just for your local area, but for holidays, products, movie tickets and exclusive events.
Company Name:- GROUPON SHARED SERVICES PVT LTD
Company Website:- www.groupon.com
Job Position:- Customer Service Representative
Salary Package :- (2,25,000 – 3,00,000 LPA)
- Shift Allowances – Night shift – 300 per day (21 days) Afternoon Shift Allowances – 200 per day (21 days)
- Holiday working – Double Pay / Comp Off
- 5 Lakh Mediclaim coverage for Individual & Direct Dependents (un married can cover their Parents + siblings and Married can cover their Parents or In laws + Spouse and Kids)
Qualification :- Any UG (degree completion) is mandatory
Batch : 2016/2017/2018/2019
Should be ready to work in continuous Night Shifts
- The Customer Services team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.
- Individuals who thrive in our CS team are web savvy, have high degrees of empathy and resourcefulness.
- We’re looking for extraordinary customer service professionals with good command over English as a business communication language to join our Customer services business office in Bangalore.
These are the must to have basic attributes for the role,
- Resolve customer issues in a timely and consistent manner
- Manage time and productivity to meet daily individual & team ticket targets
- Stay updated with current internal ticketing system & customer portals
- Back office databases, Groupon redemption procedures and specifics around different types of merchant features Identify and escalate issues appropriately.
- Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources.
Documents Required on day of Interview:-
- Address Proof – Passport / Driving License / Voter ID
- SSLC / 10th Mark sheet
- HSC Mark Sheet / +2 Mark sheet / Pre-University
- Degree Mark sheets (Front & Back)
- Degree Certificate (Front & Back)
- Aadhaar & PAN Card
Applicable for Experienced Candidates :–
- Last 3 months pay slips
- Last revised break up salary structure / Offer letter of current organization or last organizations salary documents
- Present company payslip (last 3 months)
- Present company Relieving or Service letter
- Previous company Relieving Letter
Interview Process :- Group Discussion, Online Versant Test – Minimum threshold – 58 , Operations Round (F2F) and Final HR Discussion (each and every round is an knock off round)
Groupon off campus Recruitment Apply Link :- Click Here
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