Groupon off campus Recruitment Drive 2019

Groupon off campus Recruitment Drive:-

About Company:-

𝐏𝐚𝐲 𝐀𝐟𝐭𝐞𝐫 𝐏𝐥𝐚𝐜𝐞𝐦𝐞𝐧𝐭 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐠𝐫𝐚𝐦- 𝐆𝐞𝐭 𝐏𝐥𝐚𝐜𝐞𝐝 𝐈𝐧 𝐓𝐨𝐩 𝐌𝐍𝐂'𝐬

Groupon has over 250 million subscribers worldwide and our app has been downloaded more than 100 million times.

It’s fair to say that Groupon has come a long way since 2008 and is now used, not just for your local area, but for holidays, products, movie tickets and exclusive events.

Click Here To Register For The Latest Offcampus Drives(B.E/B.Tech)

Company Name:- GROUPON SHARED SERVICES PVT LTD

Company Website:- www.groupon.com

Job Position:- Customer Service Representative

Location:- Chennai

Salary Package :- (2,25,000 – 3,00,000 LPA)

Perks/Benefits:-

Shift Allowances – Night shift – 300 per day (21 days) Afternoon Shift Allowances – 200 per day (21 days)
Holiday working – Double Pay / Comp Off
5 Lakh Mediclaim coverage for Individual & Direct Dependents (un married can cover their Parents + siblings and Married can cover their Parents or In laws + Spouse and Kids)

Qualification :- Any UG (degree completion) is mandatory

Batch : 2016/2017/2018/2019

Should be ready to work in continuous Night Shifts

Job Description:-

The Customer Services team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.
Individuals who thrive in our CS team are web savvy, have high degrees of empathy and resourcefulness.
We’re looking for extraordinary customer service professionals with good command over English as a business communication language to join our Customer services business office in Bangalore.

These are the must to have basic attributes for the role,

Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual & team ticket targets
Stay updated with current internal ticketing system & customer portals
Back office databases, Groupon redemption procedures and specifics around different types of merchant features Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources.

Documents Required on day of Interview:-

Photograph
Address Proof – Passport / Driving License / Voter ID
SSLC / 10th Mark sheet
HSC Mark Sheet / +2 Mark sheet / Pre-University
Degree Mark sheets (Front & Back)
Degree Certificate (Front & Back)
Aadhaar & PAN Card

Applicable for Experienced Candidates :–

Last 3 months pay slips
Last revised break up salary structure / Offer letter of current organization or last organizations salary documents
Present company payslip (last 3 months)
Present company Relieving or Service letter
Previous company Relieving Letter

Interview Process :- Group Discussion, Online Versant Test – Minimum threshold – 58 , Operations Round (F2F) and Final HR Discussion (each and every round is an knock off round)