HBC Off Campus Hiring | Graduate Trainee – Fresher

HBC Off Campus Hiring:-

HBC is hiring candidates for the role of Trainee – EGC for the Bangalore, Karnataka, India location. The complete details about HBC Off Campus Hiring are as follows.

Company Name:- HBC

Job Position:- Trainee – EGC

Job Location:- Bangalore, Karnataka, India

Salary Package:- As per Company Standards

Job ID:- 230004CF

Job Posted Date:- November 17th, 2023

Required Qualifications & Skills:-

• Graduate
• Excellent Communication Skills
• Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
• Demonstrated ability to provide the highest level of customer service to internal and external candidates.
• Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM’s with the ability to learn additional programs as needed.
• Preference if handled Gift card processes.

Roles & Responsibilities:-

• As a Trainee – You will be responsible follow the SOP to complete the transactions assigned /received via Store Associates on calls.
• This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment.
• The successful candidate must have the ability to quickly assess the Customer needs and provide the
• resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCR’s
• Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal
• Software/tools we have
• Analyze the problem and provide solution as per process guidelines
• Following the SLA Timelines and Targets
• Office Hours Shifts will be Night in between (8.30 PM – 9.30 AM IST) – May very as per process

HBC Off Campus Hiring Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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