HBC Off Campus Hiring:-
HBC is hiring candidates for the role of Trainee – EGC for the Bangalore, Karnataka, India location. The complete details about HBC Off Campus Hiring are as follows.
Company Name:- HBC
Job Position:- Trainee – EGC
Job Location:- Bangalore, Karnataka, India
Salary Package:- As per Company Standards
Job ID:- 230004CF
Job Posted Date:- November 17th, 2023
Required Qualifications & Skills:-
- Graduate
- Excellent Communication Skills
- Prior Experience in US call center of minimum 6 months to 1 year will be given preference.
- Demonstrated ability to provide the highest level of customer service to internal and external candidates.
- Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM’s with the ability to learn additional programs as needed.
- Preference if handled Gift card processes.
Roles & Responsibilities:-
- As a Trainee – You will be responsible follow the SOP to complete the transactions assigned /received via Store Associates on calls.
- This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment.
- The successful candidate must have the ability to quickly assess the Customer needs and provide the
- resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCR’s
- Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal
- Software/tools we have
- Analyze the problem and provide solution as per process guidelines
- Following the SLA Timelines and Targets
- Office Hours Shifts will be Night in between (8.30 PM – 9.30 AM IST) – May very as per process
HBC Off Campus Hiring Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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