PowerSchool Recruitment Drive 2021 | 6.5 LPA - Jobs4fresher.com - Latest Jobs Updates For Freshers And Experienced

PowerSchool Recruitment Drive 2021:-

PowerSchool hiring candidates for the role of Associate Technical Support Engineer for the Bangalore, India location. The complete details about PowerSchool Recruitment Drive 2021 are as follows.

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Company Name:- PowerSchool

Job Position:- Associate Technical Support Engineer

Job Location:- Bangalore, India

Salary Package:- INR 6.5 LPA (Including shift allowances) + Free cab facility

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Eligibility Criteria:-

B.E/B.Tech [CSE/ECE/IS/IT], Bsc (computer),BCA, MCA from 2017-2021 batch
2021 batch can apply only those who are willing to join immediately
0-3 Years Experience
Excellent verbal & written communication skills
Willing to work in Shifts and in 24X7 work environment

Roles and Responsibilities:-

Answer, evaluate, and prioritize incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
Provide timely, professional, and accurate responses to clients who submit a question via the help menu, phone or email
Enter all correspondence and necessary information related to a case into the case management system (currently Salesforce. com)

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Troubleshoot individually and with team members to resolve a case within 24 hours of case submission
On-board new clients so that they can start using the Hobsons solutions successfully
Collaborate and follow-up with the Product Engineering department on cases that require escalation to get resolved.
Inform the account management team on critical member issues that result in a high priority case that is working to get resolved
Contribute to research and growth of the Knowledge Base by creating member-facing documentation such as solutions and troubleshooting techniques/steps to resolving common questions
Manage case work load by monitoring open case queue and phone queue and addressing cases in order in which they are received
Provide feedback to Product Management and Product Engineering departments on common issues and questions from members as well as enhancements and recommendations for product improvements
Enhance personal and professional growth by participating in training sessions for Support team