PowerSchool Recruitment Drive | Experience: 0-2 years

PowerSchool Recruitment Drive:-

PowerSchool is hiring candidates for the role of Associate Technical Support Engineer for the Bangalore, India location. The complete details about PowerSchool Recruitment Drive are as follows.

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Company Name:- PowerSchool

Job Position:- Associate Technical Support Engineer

Job Locations:- Bangalore, India

Salary Package:- As per Company Standards

Job ID:- 2022-6214

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Required Qualifications & Skills:-

• 0-2 years’ prior experience in a technical support role
• Proficient in Microsoft Office suite
• Salesforce experience preferred
• Prior CRM experience preferred
• Strong attention to detail and time management
• Strong oral and written communication skills
• Strong customer service and conflict resolution skills
• Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
• Associate’s degree or equivalent work experience

Job Description & Responsibilities:-

Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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• Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users experiencing problems with hardware, software, networking and other computer-related technologies
• Recognizes problems, conducts research, provides resolutions and follows up with customers as needed,escalating more complex cases to the appropriate team
• Logs and tracks calls using problem management database and maintains history records and related problem documentation
• Prepares standard statistical reports, such as help desk incident reports
• Consults with programmers to explain software errors or to recommend changes to programs
• May test software and hardware to evaluate ease of use and whether product will aid user in performing work
• All other duties as assigned

PowerSchool Recruitment Drive Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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