SITA Recruitment Drive | Hiring Apprentice | WFH / Hybrid

SITA Recruitment Drive :-

SITA is hiring candidates for the role of Apprentice for the Delhi, India locations. The complete details about SITA Recruitment Drive are as follows.

Company Name:- SITA

Job Position:- Apprentice

Job Location:- Delhi, India

Salary Package:- As per Company Standards

Job ID:- 6342

Required Qualifications & Skills :- 

• Diploma, Bachelor’s degree, i.e technical (BCA, Btech etc) or equivalent in Computer Science or a related field equivalent.
• Excellent problem-solving and critical-thinking skills
• Basic knowledge of computer hardware components and systems
• Strong attention to detail and ability to follow instructions
• Good communication and interpersonal skills
• Ability to work independently and as part of a team.
• Basic knowledge of network hardware, including routers, switches, and firewalls.

Job Description & Responsibilities:-

SITA is seeking a highly motivated graduate to join our team as an Incident Management and Reporting Specialist. In this role, you will play a crucial part in ensuring the smooth operation of our IT services by managing incident logs and providing prompt, effective support to both internal and external customers. Additionally, you will handle various Excel and reporting tasks as required to support operational needs.

• Incident Logging and Email Handling: Log incidents received via emails. Respond to customers (Internal and external) emails promptly, providing information and support as needed.
• Ticket Management: Responsible for opening, updating, and closing tickets in the IT Service Management (ITSM) tool.
• Daily Reporting in Excel: Run daily reports in Excel. These reports may include metrics related to incident volume, response times, or other relevant data.
• Quality Checks: Perform basic quality checks to ensure accuracy and adherence to established procedures.
• Dashboard Maintenance: Maintain tool dashboards used by the team.
• Stakeholder Coordination: Coordinate with internal and external stakeholders for various projects and incident   management.
• Excel and Reporting Tasks: In addition to daily reporting, handle other Excel-related tasks as required.

SITA Recruitment Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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