Starmark Software Off Campus Drive | Executive – Fresher / Experienced

Starmark Software Off Campus Drive:-

Starmark Software is hiring candidates for the role of Executive – Implementation for the Bangalore, KA, India location. The complete details about Starmark Software Off Campus Drive are as follows.

Company Name:- Starmark Software

Job Position:- Executive – Implementation

Job Location:- Bangalore, KA, India

Salary Package:- As per Company Standards

Job ID:- CUS00749

Required Qualification & Skills:-

• Freshers to 3 years experience
• Customer success, Knowledge on Windows, Knowledge of MS word, Excel, PPT, Computer Hardware and FTP Networking
• Thorough knowledge of (or eagerness to learn about) the company’s products and their capabilities.
•  Excellent communication skills and being able to work independently or in a team.
• Active problem solving and analytical skills
• Customer focus and ability to perform under pressure and work in rotational shifts.
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Great interpersonal and relationship-building skills.
• Customer service experience and a customer-centric attitude
• knowledge on Computer Hardware and FTP Networking

Job Description & Responsibilities:-

• Along with the Customer Success Manager, own the overall relationship with customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
• Customer’s first point of contact – work directly with internal team to help improve Product experiences (feature requests, improvements, bugs)
• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Help customers to maximize the value of company’s product with absolute knowledge of the product
• Identify opportunities/ challenges for growth by relaying information back to concerned stakeholders
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with concerned stakeholders.
• Assist to monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
• High levels of quality customer engagement ensuring a smooth experience 24/7

Starmark Software Off Campus Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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