Starmark Software Off Campus Drive:-
Starmark Software is hiring candidates for the role of Executive – Implementation for the Bangalore, KA, India location. The complete details about Starmark Software Off Campus Drive are as follows.
Company Name:- Starmark Software
Job Position:- Executive – Implementation
Job Location:- Bangalore, KA, India
Salary Package:- As per Company Standards
Job ID:- CUS00749
Required Qualification & Skills:-
- Freshers to 3 years experience
- Customer success, Knowledge on Windows, Knowledge of MS word, Excel, PPT, Computer Hardware and FTP Networking
- Thorough knowledge of (or eagerness to learn about) the company’s products and their capabilities.
- Excellent communication skills and being able to work independently or in a team.
- Active problem solving and analytical skills
- Customer focus and ability to perform under pressure and work in rotational shifts.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Great interpersonal and relationship-building skills.
- Customer service experience and a customer-centric attitude
- knowledge on Computer Hardware and FTP Networking
Job Description & Responsibilities:-
- Along with the Customer Success Manager, own the overall relationship with customer base, which includes: initial onboarding and training, increasing adoption, ensuring retention, and ongoing satisfaction.
- Customer’s first point of contact – work directly with internal team to help improve Product experiences (feature requests, improvements, bugs)
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Help customers to maximize the value of company’s product with absolute knowledge of the product
- Identify opportunities/ challenges for growth by relaying information back to concerned stakeholders
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with concerned stakeholders.
- Assist to monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- High levels of quality customer engagement ensuring a smooth experience 24/7
Starmark Software Off Campus Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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