Sutherland Off Campus Hiring | Associate

Sutherland Off Campus Hiring:-

Sutherland is hiring candidates for the role of Associate-CS Internet for the Chennai / Kochi locations. The complete details about Sutherland Off Campus Hiring are as follows.

Company Name:- Sutherland

Job Position:- Associate-CS Internet

Job Locations:- Chennai / Kochi

Salary Package:- As per Company Standards

Job Type:- Full-time

Required Qualifications and Experience:-

• High school diploma or GED, HSC, or Any Graduation
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Job Description & Responsibilities:-

• Resolves Vendors issues, questions, concerns with effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Vendors including the appropriate escalation of Vendors’ issues.
• Builds Platform and business knowledge to better serve Vendors
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
• Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged
• Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
• Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged

Sutherland Off Campus Hiring Application Process:-

Apply In Below Link

Apply Link for Chennai: Click here (Apply before the link expires)

Apply link for Kochi: Click here (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

Join Our Telegram Group (40000+ members):- Click Here To Join

Follow Us On Instagram For Off-Campus Drive Updates

Apply for Other Off-Campus Jobs