Unisys Off-Campus Recruitment 2021 | Freshers

Unisys Off-Campus Recruitment 2021:-

Unisys hiring candidates for the role of Service Desk Associate (International Voice Support) – Engineering Fresher for the Bangalore location. The complete details about Unisys Off-Campus Recruitment 2021 as follows.

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Company Name :- Unisys

Job Position:- Service Desk Associate (International Voice Support) – Engineering Fresher

Job Location:-  Bangalore, Karnataka, India

Salary:- As per Company Standards

Job Category:- Help Desk / IT Support

Job Schedule:- Full time

Req ID:- REQ523346

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Minimum Education Required:-

• Bachelor’s Degree

Skills, Experience:-

You will be successful in this role if you have:

• Excellent verbal and written communication.
• Willingness and ability to work in shifts (24 x 7)
• Good Knowledge Of Operating Systems, Hardware, Networking and MS Applications
• Multitasking and coordination skills
• Team Player
• Well versed with technology (understanding of networks, monitoring, DBMS, Windows)
• Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions

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Experience:-No prior experience required

Position Overview:-

• The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.

Responsibilities:-

• First point of contact for all end-user reported issues or requests
• Typically provides technical support for Internal and External customers
• Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems, and/or applications for customers and/or employees

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• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
• Escalates complex problems to the Remote Support Engineering staff or Field Engineering
• Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system

Unisys Off-Campus Recruitment 2021 Application Process:-

Apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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