Veritas Technologies Mega Recruitment 2020:-
Veritas Technologies hiring candidates for the role of Technical Support Engineer (NBU Appliance) ,for Pune location. The complete details about Veritas Technologies Recruitment 2020 as follows.
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Company Name:- Veritas Technologies
Comany Website:- www.veritas.com
Job Position:-Β Technical Support Engineer
JobΒ Location:-Β Pune
Desired Candidate Profile:-Β
o Willing to work as part of a professional support team to provide solutions to customer issues/problems.
o Able to maintain professionalism while under pressure.
o The candidate needs to be someone who values teamwork and can contribute to the entire group who is a self starter and self motivated.
o Someone who wishes to continue to develop their skill set in a proactive environment.
o Being a team player and understanding the customerβs needs ensures continued success of the support center and individuals who demonstrate these skills are very welcome.
Skills, experience and education you need as a team member to succeed:–
o Fluency in English, both verbal and written communication skills is mandatory/required.
o A strong telephone presence, with regular communications to keep customers updated about their support cases.
o Excellent customer service skills and a team focus.
o Understanding of Operating Systems, eg UNIX/Linux.
o Strong troubleshooting experience of Operating Systems, eg UNIX/Linux.
o Fundamental knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, etc.).
o Fundamental knowledge of networking technologies TCP/IP, routers, switches etc.
o Fundamental knowledge of Server applications (Backup and Recovery & Hardware) is desirable.
o In addition, experience and knowledge in one or more of the following is highly desirable:
o Previous experience in System Administration/Windows/UNIX/Linux administration
o Strong troubleshooting, follow through, interpersonal, verbal and written skills.
o Strong experience in technical support environment is preferred.
o Success factors include: Strong Communication, customer focus, influence and persuasion, commitment to task, policies/processes/procedures and team work.
o Operating Systems, eg UNIX/Linux is preferable.( Hardware )
oΒ Β Β Fundamental knowledge of storage technologies (tape device, SCSI, SAN, iSCSI, etc.) Β is desirable
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Job Description :–
Veritas is currently looking for motivated individuals who not only do but are also leaders who influence change and make a difference. The team is always looking for passionate, dedicated individuals who are self-motivated in their work and careers.
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Responsibilities –hat you will be doing:
o Dealing with Enterprise level customer support issues primarily over the telephone on a daily basis.
o Working as part of a global support team in coordination with support centers in other geographic locations operating 24×7 support.
o Documentation of case progress and communications to a high standard using a call tracking system.
o Providing customer feedback on their issues as they are progressed.
o Ensuring high customer satisfaction by providing a professional service and swift resolution to all customer issues
o Weekend work on a rotation basis, for which days in lieu/remuneration is offered, after a significant period of training and development (6 months).
oΒ Β Β Recreating problems in house and providing evidence where bug fixes are required.
Veritas Technologies Mega Recruitment 2020 Application Process :-
Apply In below link
Apply Link :-Β Click Here To Apply(apply before the link expires)
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