WNS Global Off Campus Drive | Assistant Manager – Operations

WNS Global Off Campus Drive:-

WNS Global is hiring candidates for the role of Assistant Manager – Operations for the Nashik, Maharashtra, India location. The complete details about WNS Global Off Campus Drive are as follows.

Company Name:- WNS Global Limited

Job Position:- Assistant Manager – Operations

Job Location:- Nashik, Maharashtra, India

Salary Package:- As per Company Standards

Job Type:- Full-time

Required Qualifications & Skills:-

• Graduate / Post Graduate
• Proven experience in customer service preferred. Will be an additional advantage if experience is in an order management or e-commerce environment.
• Strong communication skills with a clear and professional voice tone.
• Proficiency in using Salesforce Platform and Dial Pad/Avaya Phone systems
• Excellent problem-solving skills and ability to think critically in high-pressure situations.
• Empathetic and patient approach when interacting with customers, maintaining a positive attitude.
• Strong attention to detail and accuracy in recording and conveying information.
• Ability to adapt to changes in processes and technology and learn quickly.
• Familiarity with US customer service standards and cultural nuances.
• Availability to work flexible hours, including evenings and weekends as needed.

Roles & Responsibilities:-

• Order Management Process Specialist (Voice Support – US Customers)
• Email Management
• Manage day to day Operations, team management, team development skills.
• Ability to create presentations, business cases and white papers, Create Power Bi Presentations, Excellent communication skills – should be able to converse with US based clients & professional in MS Office (especially Excel).
• Resilient and lateral thinking capability, Strong stakeholder and relationship management.
• Experience in Shipping Domain Preferable
• Good understanding about export , Import processes.
• Identify opportunities for process improvements and customer service enhancements to optimize the order management experience.
• Stay up-to-date with product knowledge, company policies, and industry trends to effectively address customer queries.
• Follow established guidelines for handling sensitive customer information and maintaining data privacy and security.

WNS Global Off Campus Drive Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

Join Our Telegram Group (40000+ members):- Click Here To Join

Follow Us On Instagram For Off-Campus Drive Updates

Apply for Other Off-Campus Jobs