WNS Global Off Campus Drive:-
WNS Global is hiring candidates for the role of Assistant Manager – Operations for the Nashik, Maharashtra, India location. The complete details about WNS Global Off Campus Drive are as follows.
Company Name:- WNS Global Limited
Job Position:- Assistant Manager – Operations
Job Location:- Nashik, Maharashtra, India
Salary Package:- As per Company Standards
Job Type:- Full-time
Required Qualifications & Skills:-
- Graduate / Post Graduate
- Proven experience in customer service preferred. Will be an additional advantage if experience is in an order management or e-commerce environment.
- Strong communication skills with a clear and professional voice tone.
- Proficiency in using Salesforce Platform and Dial Pad/Avaya Phone systems
- Excellent problem-solving skills and ability to think critically in high-pressure situations.
- Empathetic and patient approach when interacting with customers, maintaining a positive attitude.
- Strong attention to detail and accuracy in recording and conveying information.
- Ability to adapt to changes in processes and technology and learn quickly.
- Familiarity with US customer service standards and cultural nuances.
- Availability to work flexible hours, including evenings and weekends as needed.
Roles & Responsibilities:-
- Order Management Process Specialist (Voice Support – US Customers)
- Email Management
- Manage day to day Operations, team management, team development skills.
- Ability to create presentations, business cases and white papers, Create Power Bi Presentations, Excellent communication skills – should be able to converse with US based clients & professional in MS Office (especially Excel).
- Resilient and lateral thinking capability, Strong stakeholder and relationship management.
- Experience in Shipping Domain Preferable
- Good understanding about export , Import processes.
- Identify opportunities for process improvements and customer service enhancements to optimize the order management experience.
- Stay up-to-date with product knowledge, company policies, and industry trends to effectively address customer queries.
- Follow established guidelines for handling sensitive customer information and maintaining data privacy and security.
WNS Global Off Campus Drive Application Process:-
Apply In Below Link
Apply Link:- Click Here To Apply (Apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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