Ciena Off Campus Recruitment | Graduate Associate – Technical Support

Ciena Off Campus Recruitment:-

Ciena is hiring candidates for the role of Graduate Associate, GTS – Global Technical Support for the Gurgaon, Haryana, India locations. The complete details about Ciena Off Campus Recruitment are as follows.

Company Name:- Ciena

Job Position:- Graduate Associate, GTS – Global Technical Support

Job Locations:- Gurgaon, Haryana, India

Salary Package:- As per Company Standards

Job Category:- Global Customer Care

Job Id:- R022566

Required Qualifications & Skills:-

• Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience
• Experience automating tasks using scripting languages such as JavaScript and Python
• Foundation knowledge of the operation of fiber optic transport and/or switching equipment.
• Preferably has experience in a technical support role with an equipment vendor in the Telco industry.
• Basic problem solving experience with OTN/SONET/SDH equipment, Carrier Ethernet equipment or associated fiber optic facilities.

Candidate Profile:-

• Proficiency with various ‘office’ software applications including Microsoft Outlook, Microsoft Word, and Excel
• Ability to analyze, trouble-shoot and resolve problems
• Motivated self-starter with excellent time management skills and an ability to work from broad guidelines with minimal supervision
• An understanding of transport and switching systems for telecommunications applications and Optical Networking
• Familiar with various types of test equipment for optical and protocol testing
• System level trouble shooting on fiber optic telecommunications transport and switching equipment.
• Good foundation knowledge of OTN, SONET/SDH/DWDM and Carrier Ethernet protocols, and a general understanding of other Switching/transport concepts are required.
• Knowledge of computers, data communications, Linux and IP network experience would be a benefit.
• Experience with network management systems would be beneficial
• Strong  background in relationship building and Customer focus
• Team player
• Ability to deal with stressful situations
• Must have the ability to communicate in English language both verbal and written

Roles & Responsibilities:-

• Automate data collection and issue resolution
• Provide remote technical support on identified CIENA products 24×7 when required. On call duty includes evenings and weekends.   
• Review with senior engineers issues found in the field and assist Communication with Design and Supply Chain on problems found
• Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident/issue to senior engineers. Escalation may eventually include Engineering/Design, Product/Project Management, Documentation, or Training
• Provide Customer feedback to Quality Assurance, Design, Product Management, Technical Publications and Training  
• Contribute to publishing of MOP/ISB/FSB documents.
• Contribute to knowledgebase (KCS)
• Perform a Customer Lead Engineer roll for specific customers
• Resident Engineering functions on-site or remote
• Travel to customer sites and Ciena locations globally

Ciena Off Campus Recruitment Application Process:-

Apply In Below Link

Apply Link:- Click Here To Apply (Apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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