DXC Technology Recruitment Drive 2021 | Experience: 0-3 Years

DXC Technology Recruitment Drive 2021:-

DXC Technology hiring candidates for the role of Technical Support L1, for the Bangalore location. The complete details about DXC Technology Recruitment Drive 2021 as follows.

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Company Name :- DXC Technology

Job Position:- Technical Support L1

Job Location:- Bangalore, KA, IN

Salary :- As per Company Standards

Requisition ID:- 51287634

Category:- Technology Field/Customer Support Services Group

Job Posting Date:- 5th February 2021

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Education and Experience Required:–

• Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience or equivalent combination of experience and college-level education.

Knowledge and Skills:–

• Superior skills in both written and verbal communication.
• Experience in customer-facing role either remote or face to face.
• Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
• Excellent fluency in language to be supported.
• Experience in a phone-based remote role, e- support, e-chat or similar.

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• Familiarity with computer technology.
• Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
• Understands internal processes and tools.
• Knowledge of Knowledge Management Systems and appropriate documentation to the system.

Job Role:- Technical Support – Voice process

Job Description:-

• Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.
• Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

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Roles & Responsibilities: –

• Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
• Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
• Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
• Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
• Work is reviewed periodically by Supervisor or Team Lead.

DXC Technology Recruitment Drive 2021 Application Process:-

Apply In Below Link

Apply Link :- Click Here To Apply(apply before the link expires)

Note:– Only shortlisted candidates will receive the call letter for further rounds

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