DXC Technology Recruitment Drive 2021:-
DXC Technology hiring candidates for the role of Technical Support L1, for the Bangalore location. The complete details about DXC Technology Recruitment Drive 2021 as follows.
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Company Name :- DXC Technology
Job Position:- Technical Support L1
Job Location:- Bangalore, KA, IN
Salary :- As per Company Standards
Requisition ID:- 51287634
Category:- Technology Field/Customer Support Services Group
Job Posting Date:- 5th February 2021
Education and Experience Required:–
- Any Graduation with 10+2+3/4 preferably. Typically requires 0- 3 years general experience or equivalent combination of experience and college-level education.
Knowledge and Skills:–
- Superior skills in both written and verbal communication.
- Experience in customer-facing role either remote or face to face.
- Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
- Excellent fluency in language to be supported.
- Experience in a phone-based remote role, e- support, e-chat or similar.
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- Familiarity with computer technology.
- Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.
- Understands internal processes and tools.
- Knowledge of Knowledge Management Systems and appropriate documentation to the system.
Job Role:- Technical Support – Voice process
Job Description:-
- Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery.
- Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.
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Roles & Responsibilities: –
- Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.
- Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
- Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.
- Work is reviewed periodically by Supervisor or Team Lead.
DXC Technology Recruitment Drive 2021 Application Process:-
Apply In Below Link
Apply Link :- Click Here To Apply(apply before the link expires)
Note:– Only shortlisted candidates will receive the call letter for further rounds
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