Knowcross Recruitment Drive 2021 | 3.6 LPA

Knowcross Recruitment Drive 2021:-

Knowcross hiring candidates for the role of Technical Support Associate for the New Delhi location. The complete details about Knowcross Recruitment Drive 2021 as follows.

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Company Name :- Knowcross

Job Position:– Technical Support Associate

Job Location:-  New Delhi, India

Salary:- INR 3.6 LPA
(The final CTC will depend upon candidate’s performance in the interview and will be at the company’s discretion)

Target Batch:- 2021

Desired Experience:- Freshers

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Education:- B.Tech/B.E., BCA, MCA

Course Specialization:- B.E/B.Tech/BCA/MCA

Skill Set Required:-
– Have a smiling face, engaging personality and passion for customer service.
– Are flexible with shift timings.

Mandatory Required:-
– Excellent command over written and spoken English.
– Strong Customer Management and Problem Solving Skills.

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Job Description:-
– Troubleshoot tier 1 and/or tier 2 support requests via phone and web-based ticketing system.
– Use knowledge of web-based applications and networking to troubleshoot and resolve client issues.
– Perform tests to isolate source of issues.
– Escalate issues to the Technical team when necessary.
– Liaise with all related teams and departments to ensure customer satisfaction and deliver the Knowcross promise.
– Verify technical fixes from the Technical team.
– Use remote desktop sharing application to assist end users and resolve issues.
– Provide efficient and timely support to customers across geographies.
– Adhere to processes defined for case logging via Salesforce or other tools as mandated.
– Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends.
– Contribute positively to company standards of NPS – customer satisfaction tracking metrics.
– Act as ambassador of the Knowcross brand.

Note:-
– Virtual training –yes
– It’s a 24*7 role(9 hour rotational shift, rotated after a fortnight)
– 5 Days working (Saturday and Sunday are not necessarily off)
– One side cab up to a radius of 20 KMs

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Interview Process:-
– Telephonic Screening Round
– Zoom Video Call
– Zoom Video Call
– Final Interview Video Call

Tentative date of interview: Will be communicated post registration window is closed

Tentative date of joining: immediate

Knowcross Recruitment Drive 2021 Application Process:-

Apply In Below Links

Step 1 :- Register Here ( To Book The AMCAT Test Use the coupon code- AF08 worth Rs 150/-)

Step 2 :- Click Here To Apply

Note:– Only shortlisted candidates will receive the call letter for further rounds

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