Sitel Group Recruitment Drive 2020

Sitel Group Recruitment Drive 2020:-

Sitel Group hiring candidates for the role of CSP Trainee – Tech support Voice, for Chennai, India, location. The complete details about Sitel Group Recruitment Drive 2020 as follows.

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Company Name:– Sitel Group

Job Position:– CSP Trainee – Tech support Voice

Job Location :- Chennai, India

Salary :-  As per Company Standards

Desired Experience: Fresher to 2 years

Req ID#:  178642

Industry:   BPO / ITES

Functional Area:   ITES, BPO, KPO, LPO, Customer Service, Operations

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Requirements/Eligibility:

• Fresher to 2 years from  Any customer service Background. Experience in customer service or technical support preferred.
• Graduations – Any graduate
• Candidate must have Excellent communication skills (English) – oral/ Written /Chat
• Must be flexible with rotational night shifts
• Age not more than 29

Key Skills :

Customer Service, Customer Care, G Suite, System Administration, Technical Support, Troubleshooting , networking, hardware, software ,IT, Technology

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Additional Benefits:

Attractive incentives and other employee benefits (Exclusive of CTC)
Free cab facilities (Home pickup and home drop) 

Job Responsibilities:-

Sitel Group is looking for CSP -(Technical) voice & chat Closure, who is willing to adhere to the following responsibilities and meet the following requirements.

Work location: Chennai SEZ Ramanujan IT city Taramani  

*Applicant Should be currently staying in Chennai with proper Broadband (Internet setup)*

(This is a Work from home option WTH for now. Once situation is back to normal you will have report back to office for regular work basis company request).

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Roles/Responsibilities:

• As the first point of contact, you will guarantee the quality of the customer care service
• Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests)
• Troubleshooting reported issues, resolve via documented process and response templates or escalate them
• Answer inbound chat & OB , covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.
• Achieve sales metrics by effectively communicating benefits of products and services to customers.
• Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.
• Utilize all available resources to reach out to prospects and turn those prospects into customers
• Sales through Customer Service
• All other duties as assigned

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• Follow standard processes and procedures;
• Identify and escalate priority issues per Client specifications;
• Redirect problems to appropriate resource;
• Accurately process and record call transactions using a computer and designated tracking software;
• Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
• Follow up and make scheduled call backs to customers where necessary;
• Stay current with system information, changes and updates
   
• Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

Sitel Group Recruitment Drive 2020 Application Process:-

apply in given link

Apply Link :- Click Here To Apply(apply before the link expires)

Note :– Only shortlisted candidates will receive the call letter for further rounds

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