Unisys Off Campus Recruitment:-

Unisys is hiring candidates for the role of Customer Support Associate – Fresher for the Bangalore, KA, India location. The complete details about Unisys Off Campus Recruitment are as follows.

Company Name:- Unisys

Job Position:- Customer Support Associate – Fresher

Job Locations:- Bangalore, KA, India

Salary Package:- As per Company standards

Job ID:- REQ548359

Job Type:- Full Time

Qualifications & Skills Required:-

  • High School diploma (Associate’s Degree or professional certification(s) preferred).
  • Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level.
  • 6 months IT Service Desk experience.
  • 6 months previous experience providing Level 3 support for MS Office, MS Exchange and MS windows networks.
  • Working knowledge of data and voice network concepts

Key Roles & Responsibilities/Outcomes:-

  • Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient and friendly customer service.
  • Must be logged into the call system so that HHO’s can be received
  • Ability to resolve problems with or without remote tools
  • Consistently achieve First Contact Resolution performance metric
  • Accurately document calls and cases.
  • Aware of customer’s time restraints and work within those time limits.
  • Keep customer aware of resolution steps – if ticket needs to be dispatched.
  • Follow up Service Centre cases and requests to completion.
  • Provide clients with problem reference numbers and request numbers.
  • Enter all troubleshooting/resolution steps into the ticket – this information will be used for the 321 team to drive tickets to a lower level.
  • All tickets are to be touched on a “first in first out basis”, calling the customer on a daily basis.
  • Escalate tickets as needed if on-site support is required.
  • Resolve a minimum of 12 tickets per day (1.5 tickets per hour worked).
  • Understanding of SLA requirements for the client.
  • Assist in cross training and communicate quick fixes.
  • Manage time and workload to meet predetermined service levels-
  • Maintain data accuracy in Service Centre through contact validation.
  • Understand the various media sources that interface with the Service Desk.
  • Champion, implement or support change.
  • Identify process efficiencies within the Service Centre and to take corrective action to implement change.
  • Discover and document process and procedures which need to be published to the team or on the Knowledgebase.
  • Provide 1 knowledge script per week on commonly seen tickets.
  • Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc

Unisys Off Campus Recruitment Application Process:-

Apply In Below Link

Note:– Only shortlisted candidates will receive the call letter for further rounds

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